Ebucks, Fnb Call Centre

I am utterly disgusted. I discovered the benefits of being on Level 5 and decided to make sure I don't go back to level 3 by opening an account with the required minimum amount and the monthly automated transfers(I made sure I open the right account by calling FNB 1st). After the last cycle I was dropped back to level 3???? Why , Well because I had the wrong account after 2 weeks of wasting my time, Fnb admits to making a mistake and offered to keep me on level 3 for one because 1 I had the wrong account, 2 I only opened the account on 19th June. They also offered that I transfer the funds to a new account and that I must pay a minimal cost to do this. The minimal cost would be R4000 loss in the drop of gold price as well as bank charges, FNB you F..d up. I expect you to fix this at your cost. This will also be the 3rd issue I had with ebucks. You love to hide rules in between your marketing to lure in people but you make sure we don'