EBUCKS FEEDBACK EXTREMELY DISAPPOINTING!!!!!!!!!!!!!!!!!!!!!!!!!!

We purchased 1x Apple : 21.5-Inch 2.3 HGZ Dual-Core Intel Corei5 iMac from Ebucks, however we have noticed a crack on the screen. We called ebuck who had advised us to call istore, however istore refuse to book the computer in because is was purchased from ebucks and not istore directly. We are now being thrown from pillar to post with ebuck to istore and have not received any resolutions to this issue. It is highly disappointing to have received such poor services form ebucks. We are now awaiting a call from ebucks from Thursday 5 DAYS passed and still no call received . Is this the kind of service ebuck provides to their clients !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! extremely disappointing .