eBucks FALSE ADVERTISING
According to FNB's website, as well as their ebucks assistant, you qualify to move up a reward level or in my case stay on a reward level if you increase your savings account by R250 each month. I have been doing this for the past couple of months without a problem, and now all of a sudden they tell me my savings account, which clearly shows as my savings account is not a valid account to qualify.
This is an absolute joke, and false advertising! FNB needs to update their website if they want to say that some savings accounts do not qualify.
Not sure why it has changed now all of a sudden!
Good day Kristin Sutherland,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB eBucks department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Kristin Sutherland,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB eBucks department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)