MN
Mischkha N

1 reviews | Active since Nov 2016

07 Nov 2016, 19:07

Ebucks **** promises

<p>I am a FNB client and have used ebucks travel previously, however for the past 2 weeks when trying to book flights I kept on getting an error message. On contacting ebucks travel today, I was told that the flights I wanted to book were not available. Lerato assisted me. She also indicated that Emirates have not updated their "available" flights. I find this difficult to understand? Why allow false flights in your ebucks travel site for weeks on end? Is this just a ploy to not give customers their rewards? </p> <p>I demand a proper reason as well as the flights I want to book. It is not the customers fault if your website is not updated timeously.</p> <p>this is pathetic</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Nov 2016, 10:03
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)