eBucks fails to show delivery fees

Dear FNB/eBucks,

I purchased a kettle and toaster set from your eBucks store. When putting the order through, no delivery fee was shown on my laptop. A minute after the order was placed, I received an email stating that the delivery fee was R250. R250 for delivery? That's ****************. I immediately contacted eBucks and informed them that I want to cancel the order but they said I cannot do so and cannot get my R250 back even if I cancel the order.

I really disappointed with the service. I would never have placed the order had I known the delivery fee was R250. You guys are robbing your customers!