eBucks excuses

I went to an FNB store and they let me call eBucks rewards. I have dropped from level 5 to level 4. I was advised of my one rule on keeping my balance of R16 5000 for minimum a month to get an extra 500 points which I have agreed with. I have Spotify Premium which shows money has went through on 27/02/2021 however the agent advised me that payment shows it went through on 1st March 2021. I also made a payment using scan to pay at Kauai on 28/02/2021 and was told that payment went of on the 1st March 2021. I was clearly told that eBucks is rewarded for a full calendar month of that specific month. Why must I be inconvenienced as a customer because of payments being banked late? It's not my fault so which means I must not use my card a few days before the month ends so my transactions show for that month. Can't FNB see what the app shows that payments were made within the specific calendar month? FNB clearly is making any excuse to not reward customers with eBucks. I had to cancel Netflix a few months back as I do not have a family or a spouse so I do not qualify for 40% discount. FNB's slogan should not be how can we help us but rather how can we help us (bank) so that they can find every excuse to say sorry you will drop a reward level because you have done what you needed to do however money was banked late so it now becomes the customers problem so customer do not use your card a few days before the 1st or would not get rewarded fully for eBucks