eBucks errors in payment processing cannot be consumers' repsonsibility

<p>On 5 January 2017, eBucks had a special on the Nutribullet pro, I logged in and made the purchase with ebucks and rand. I received an error 417144 that stated there has been a technical problem but my transaction may have gone through. It also advised me to get in touch with ebucks. I received SMS confirmation that the money was with eBucks, but no confirmation email.</p> <p>I called the call centre and was advised that these sorts of errors are automatically corrected, and that I should check the following day. I also sent an email in this regard via the website contact form.</p> <p>Realising that I won't be able to get the nutribullet at the same price the next day, I also had a look at the FAQs in relation to these sorts of errors. Nothing on ebucks shop, but on ebucks travel, clearly stating that duplicate purchases made will not be refunded.</p> <p>By the next day, 6 January, I had received no response from the contact form. So I emailed info@ebucks to which I received a response from *****goa Mabusela instructing me to make the payment again.</p> <p>I responded explaining that I cannot do that because the nutribullet was only available on 5 January and is no longer listed on the eBucks shop.</p> <p>Please can this be rectified and can I get my Nutribullet? </p>