Hellopeter
Share Your Experience
gG
grantrobertson G

1 reviews | Active since Jun 2017

03 May 2019, 08:58

eBucks electronics 'delivered' at 3am this morning ....

So I placed an order for R20,000.00 of electronics on the eBucks store ... the first issue is that tracking and delivery are unreliable. The site made mention of (https://www.ebucks.com/trackmyorder) does not work. When phoning the contact centre, you get a reply of today, or tomorrow, or the next day, or the next day .... no one really knows.

The second and biggest issue is that I hoped to get my order before weekend. No one has called or confirmed, but I wake up this morning and see that my delivery was dispatched at 12.20am and delivered to my office at 03.00am ...

I've phoned the contact center again and as it was 'delivered', no one can see anything anymore and the order needs to be escalated. From experience on Hellopeter, you get an apology, a reference number .... and then order is investigated for weeks with no real outcome coming through here either.

Unsure what to do now ?

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply03 May 2019, 11:48
Official
 
Good Day, 
 
We would like to sincerely apologize for all the inconvenience caused. 
A complaint has been re logged on your behalf and referred to the relevant department with ref :  ***  who will investigate and provide you with feedback. 

Kind Regards, 
Hello Peter Complaints Team 
*** (option one) 
gG
grantrobertson G's update03 May 2019, 12:27
Reviewer Update
Hi - I've contacted everyone at eBucks regarding this ... it seems the issue was on my sorry - I apologise to everyone at eBucks :( I'm sorted and I'd like especially thanks the eBucks consultant that walked over the shop to assist me !