DJ
Dallyn J
1 reviews | Active since Apr 2011
14 Jul 2022, 13:46
eBucks down the drain
In short the Kalula liquidation happened and flights were cancelled leaving funds paid lingering, this however partially resolved albeit joint payments (i.e. eBucks with an FNB Credit Card) seem to have yet still not been resolved, my communication from Lehlogonolo Moeng still outstanding since Sunday July 3, 8:01 AM [11 days ago]. I have received the money that was paid from my credit card so we are halfway in resolving however I have not as yet seen the eBucks reimbursed. This has been escalated to include Sibusiso Khaba on Sunday July 10, 2022 [4 days ago], 10:31 AM with still no response and today I have included Amanda Meijer so I am still hopeful someone at FNB cares about their clientele.
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Dallyn J's updateReviewer Update
18 Jul 2022, 17:23Apart from a very delayed trail a response received where I am told that the eBucks are not refundable as they are not part of that transaction but the one following, so the shared payment is across both flights however the eBucks linked only to one of them ... the one I was financially refunded however lose all points (eBucks) because of the allocation. Again it is amazing how it benefits everyone from the financial institution rather than the person who contributes to it, Discovery Bank officially has a new customer and based on what I have seen and heard will look to potentially migrating all of my accounts across.
DJ
Dallyn J's update18 Jul 2022, 17:23
Reviewer Update
Apart from a very delayed trail a response received where I am told that the eBucks are not refundable as they are not part of that transaction but the one following, so the shared payment is across both flights however the eBucks linked only to one of them ... the one I was financially refunded however lose all points (eBucks) because of the allocation. Again it is amazing how it benefits everyone from the financial institution rather than the person who contributes to it, Discovery Bank officially has a new customer and based on what I have seen and heard will look to potentially migrating all of my accounts across.