Ebucks double rewards unfairly denied

I have been an FNB customer for about 15 years and have been loyal and I actually love the bank.Since they started with the ebucks scheme I feel like they have been pushing and pushing every year to make it difficult for you to meet the requests to achieve the ebucks.

Recently,in July 2019,they introduced the double up on fuel campaign on ebucks side of things where at the end of a quarter you get double the rewards you received of that quarter. So the first quarter, fortunately I met the criteria and got double the rewards at the end of the quarter.So in October I had a R92 spend at Sasol kiosk and it was recorded as non-engen fuel spend. I have never swiped R92 for fuel and my records can reveal that.

In early November after I got the October ebucks rewards I queried this and they said they will investigate.I must say today is early January, and they are still investigating this R92 to verify if I really spent it at the kiosk or for fuel. Really how long does it take to investigate this R92.

Now it is the end of the 2nd quarter and I will not be getting the double rewards as it is recorded as me not qualifying in October. I feel the investigation was delayed until the quarter ends just so that we don’t get what they promised. Are they really those people who find all the ways possible to not give you what they promised you.

I am sorely disappointed as I did not expect this from FNB.Through the years they have been making it harder and harder to get the rewards and I didn’t complain and just let it be,but now with this I just feel it is just being totally unfair.There goes my double rewards that look like I will never get.☹️