LF
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1 reviews | Active since Jan 2025

17 Oct 2016, 10:26

eBucks doesn't work

<p>I joined FNB becouse of eBucks, so far no one has been able to assist me wrt getting my eBucks to work. </p> <p> </p> <p>1st I had to fight to prove to them I do qualify for rewards</p> <p>2nd I had to try and exlain that my balance stayes zero even though they say I am earning eBucks </p> <p> </p> <p>Then premeuim banking tried sorting it out ( extremely unprofesional), basically I was told there is nothing they can do... and now I don't qualify for rewards again and they are looking into it...</p> <p> </p> <p>How hard is it to get decent service. </p> <p> </p> <p>Should hae never atempted to join FNB, their premuim banking service is horrible. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Oct 2016, 12:18
Official

Good Day Mr Ferreira,

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)