1 reviews | Active since Jan 2025
eBucks doesn't work
<p>I joined FNB becouse of eBucks, so far no one has been able to assist me wrt getting my eBucks to work. </p> <p> </p> <p>1st I had to fight to prove to them I do qualify for rewards</p> <p>2nd I had to try and exlain that my balance stayes zero even though they say I am earning eBucks </p> <p> </p> <p>Then premeuim banking tried sorting it out ( extremely unprofesional), basically I was told there is nothing they can do... and now I don't qualify for rewards again and they are looking into it...</p> <p> </p> <p>How hard is it to get decent service. </p> <p> </p> <p>Should hae never atempted to join FNB, their premuim banking service is horrible. </p>
Good Day Mr Ferreira,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mr Ferreira,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
