EBucks discount not app****

<p>I purchased virtual vouchers from Dischem and then Shoprite yesterday via the EBucks store. The Dischem vouchers were charged correctly at my 40% level but the Shoprite vouchers were charged at full value (i.e. no discount was app****).</p> <p> </p> <p>When I called EBucks to get this corrected, they refused to credit my EBucks stating that that a discount cap of R 3000 per month was implemented in July.</p> <p> </p> <p>I would never have purchased these vouchers if I was aware that they were not discounted. I have no emailed record of my order nor can I find anywhere to access the order via their website in order to confirm that it actually showed the full Ebucks value would be charged but there was definitely no warning whatsoever that I had exceeded permitted discounted cap. </p> <p> </p> <p>Having just added a product with a "40% discount" tag displayed over the product image, why would I expect that having added the item to my cart, the discount would not have been app****? The person I spoke to for EBucks said that the cap had come into effect on 1 July so I dug up the email from that time and there is absolutely no mention of the cap.</p> <p> </p> <p>I would like:</p> <p> </p> <p>1) the appropriate number of EBucks to be credited to my account as a gesture of goodwill given that I have had both business and personal accounts with FNB for several years</p> <p>2) to have a warning added to the checkout screen that indicates that discount has been exceeded for the period.</p> <p> </p>