1 reviews | Active since Jan 2012
Ebucks discount inconsistent and not willing to rectify error
It's well known that there's a bug on the ebucks website where it will indicate that you qualify for a 40% discount on a certain voucher but when you place the order via the FNB app the discount is not app**** or vice versa.
FNB were unwilling to rectify the overcharge on my account and kept insisting that the discount was removed 3 days prior to my order. I even pointed them to online (forums) sources where others were able to purchase the voucher at 40% after it had supposedly been removed. It seems like they expect customers to take screenshots during every step of the checkout process.
Totally unprofessional and dishonest.
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good Day Iftekhar ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Iftekhar ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***