MP
Marius P

1 reviews | Active since Nov 2013

15 Aug 2018, 09:56

EBUCKS disappointment

Good day,

I am extremely disappointed with the current Ebucks changes and issues, and after 14 years with FNB this is leading me to be closing both my gold cheque and credit card account with FNB and moving to Nedbank

For the Month of July/August witch and however ebucks works, but the changes took effect from first of July, so spending was still during August and on the old rules, i received 470 ebuck, that is ridiculously low.

Nothing was mention to me about dropping levels of ebucks reward, i had to phone ebucks this morning so they can notify me that a link saving pocket will have no effect on the ebucks reward any more.

Im paying roughly around R180 in banking fees every month, with over R50 was due to keeping up my ebuckslevel in order to receive the reward, now ill have to spend over R200 in banking fees if not more just to make a little bit more ebucks.

With the current changes and rates there is no point in staying with FNB as the Banking costs exceeds the reward we received previously, This will cause me to close my account with FNB.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Aug 2018, 10:20
Official

Good day Marius,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB eBucks investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***F was issued for your complaint.

Regards,

Hello Peter Complaints Team

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