1 reviews | Active since Oct 2011
eBucks delivery service is shocking
Hi
I called you guys yesterday about an eBucks delivery I was expecting on Monday which had no been delivered.
You guys spammed with via SMS for two days to state the order could not be delivered.
Order ID: ********** 0
You did tell me over the phone it was being delivered yesterday. I check online today and the status says on enroute which it has been saying for the past two days. I am not office bound and cannot wait indefinitely at our offices for you to deliver. There is no update provide by you guys as to when this delivery will be complete.
its been overdue for a week and NO ONE seems to know when the order will be delivered and I keep being told that someone will call me but no one does.
Please advise?
Hello PreneshanRamiah ,
We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello PreneshanRamiah ,
We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)