1 reviews | Active since Mar 2011
Ebucks criteria not inclusive
<p> Good Day</p> <p>I have been dealing with the FNB Premier team for the past 2 months now with regard to the following criteria and they have been providing me with conflicting information.</p> <p>My query relates to the new Ebucks qualifying criteria in relation to savings an invesments, specifically the following 2:</p> <p>1) Have an FNB Savings or Investment Account(s) (including Tax-Free Cash Deposit Account) and maintain a minimum monthly balance of:</p> <p>Between R10 000 and R29 999 - 1 000points<br />Between R30 000 and R59 999 - 1 500 points <br />Between R60 000 and R99 999 - 2 000 points <br />R100 000 or more -3 000 points</p> <p> (excluding an Equity Trading Account)</p> <p>I have an Islamic Premier Cheque account with a linked savings pocket. Initially I was told that this account does qualify in terms of the above criteria. Yesterday, however, I was informed that only the conventional savings pockets qualify and not the islamic savings pockets. If this is correct, I would like to know what the reason for this is as it is exclusionary?</p> <p>2) Have a scheduled transfer or scheduled payment of at least R1 000 per month into a 7 Day Notice Account, 32 Day Notice Account, Tax-Free Cash Deposit Account, Flexi Fixed Deposit Account or MyFirstSavings Account.</p> <p>There are no islamic investment products available that will allow for me to accumulate these points. FNB should then allocate points to islamic banking customers in lieu of their inability to access these points.</p> <p> </p> <p>Your attention to this matter will be much appreciated.</p>
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is ***.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is ***.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
