Ebucks consultants should be trained on their products

I recently posted a complaint about how useless Ebucks consultants are being unable to explain their own rules and T&C's as well as products. So a team leader by the name of Mahoodi contacted me, he was very pleasant and said unfortunately the advise I was given last Aug on how to use the products were incorrect, now who's fault would that be? I asked how to use the Fnb wallet, or how to link the virtual card, to which he rep**** he will contact me this passed Mon as he didn't know himself! This is a team leader, these new rules and earning criteria came about 10 months ago and these Ebucks consultants still don't know how to use them. So Mon I missed his call. It is now Sunday, I have not received a call since. This is what happens, they tell you sorry you don't qualify for something even though you know that you do and then never get back to you, I also asked for assistance on the new Starbucks rewards where it states one has to use their virtual card or Fnb pay 5 times a week to qualify. I have been doing 5 transactions and no rewards, also what type of transactions are FNB pay to be exact. How does the customer find out about these things when the Ebucks employees are so *********** and unhelpful. Are they getting paid for nothing every month? Ebucks changed their earning criteria over these passed few years, making it more difficult to earn, even though their tag lines are 'Earn more ebucks'. Their service is pathetic!