Ebucks consultants need training

I have not earned ebucks since the update in July. Please investigate and advise. I have a gold cheque and gold credit card. I also have a private wealth credit card. My main account is the gold account, perhaps that is the mix up. This matter needs to be refered to a team leader or manager within ebucks urgently. I've been called by various ebucks consultants regarding this query but it is too difficult for them to understand . I then have to the spend hours teaching the ebucks consultant how ebucks works. Please refer this to someone within ebucks who is competent in their job, a personal able to understand a complex situation, preferably a team leader or manager. Fnb is the best bank, but ebucks is a joke as the staff working there are clueless. They need training. My complaint/problem is only with the Ebucks department and not with Fnb or any of their friendly branches.