Ebucks consultants and their team leaders get paid for being useless.

I contacted Ebucks last week on behalf of my husband, I see that he was not earning points for FNB pay although he uses his virtual card and tap to pay at least 15 times each month. The first call, the consultant says my hubby was not earning because the virtual card was not linked, put me through to the digital department, a very nice person who explains to me that there is no such thing as linking the virtual card, it's all automated and that the consultant didn't want to assist me or didn't know what he was doing, then I go through to an Andani who was somewhat helpful. I explained and even indicated on my husbands transaction history which are Virtual payments, on her side those virtual payments did not reflect. I also told her that last Aug I spoke to someone from ebucks that assisted me on my Ebucks acc as well as my husband's and she explained how to earn with the new earning criteria, one of which was if the virtual card is used more than 3 times a month, one automatically earns points for Fnb Pay, now Andani had to go back and forth to her team leader and came back yesterday saying that her team leader had told her that they can't help me, that whomever helped me from Ebucks last year was incorrect and that you have to make 1 tap to pay, 1 scan to pay and 1 virtual payment to earn points. She also went into the rules with me, she read the same thing I have been trying to say, that it is not one of each but it states, use any one of these methods to make a payment and earn double using a virtual card, but she insisted that one has to use each of these methods and she does not understand what was written in the rules. How *********** are these Ebucks consultants and their team leaders that they cannot explain their own rules or even understand their own rules. Are they not adequately trained or informed of the Ebucks products and services. Every time I have contacted Ebucks about a query, I either don't get a straight forward answer and then the consultant will never call back, I am still waiting for at 4 consultants to call back in the last 2 years or they just cut the call on me because they couldn't be bothered to assist, like yesterday's phone call, Andani cut the call on me because she had to leave the office 16:20 and because I wanted some type of answer which she could not understand, she cut the call and probably left. She had told my husband earlier that she had to leave her office at a certain time. This is how Ebucks customers are treated. Another issue is one consultants answer differs from the next. I called through last year asking for assistance on how to earn points so I was given their opinion on how these points may be earned and I see now that I have not been earning all of this time. All calls are recorded but they are too lazy to go back and check what was said by whom. It seems like there is a glitch in their system, their 'track your rewards' sections is only updated 2-3 times a months, I couldn't tell until this month that the level decreased because the app does not update frequently. Very poor service, horrible earning criteria, inept consultants! Ebucks rules and earning criteria are in black and white but the consultants and their team leaders interpret the rules to suit them. This is what makes us want to switch banks!