EBUCKS Consultant are not trained well and had me going round in circles

I recently travelled abroad. I wanted to book the avis point to point and called Ebucks for assistance. They told me to call Avis who then told me that Ebucks has to do the booking. I called Ebucks again and then another consultant assisted me and directed me to where I need to go on the website. Seems the first consultant at Ebucks did not know what to do. I booked a round trip. While abroad, I had to cancel the avis point to point from OR Thambo to home since I needed to hire a car from the airport because my car was still at the panel beaters. I tried to cancel the booking on the EBucks website and it said because its a round trip and I cant cancel online because it is a round trip and need to call the call centre. I tried calling EBucks from France but the call kept cutting. I asked my mum in RSA to call ebucks and the consultant insisted that I need to cancel it online even though my mum said that I cant cancel online. I called Avis and they said it needs to be done on Ebucks. Seems like Ebucks people are not trained well at all. I was very unhappy dealing with Ebucks because i kept going round in circles.