Ebucks constantly making mistakes #PatheticRewards #brokensystem

<p>I qualify for RL5 on Gold but every month but I only get rewarded for RL4.</p> <p>I have:</p> <p>- Gold Islamic Cheque *** (extra point for Islamic)<br />-FNB Gold Credit Card with a monthly spend of at least R1 000. 1Point<br />-Transact using the FNB App. 1Point<br />-Maintain a minimum balance of R5 000 in your Linked Savings ***</p> <p>Giving me 5 point= RL5</p> <p>Every month they ignore my Linked Savings account with R5100+ and only award me with RL4, and when you send them an email they pretend you are an idiot and give you a half baked reply. Essentially ignoring my complaint.</p> <p>I have sent them screenshots showing that</p> <p>*Linked Savings is not recognised in their system</p> <p>*account list that clearly shows I have a Linked Savings Acc with R5100</p> <p> </p> <p>This mistake has been been repeated in Oct16, Dec16, Jan17 and now again Feb17, they are simply too thick to recognise that their system is broken. Very unprofessional. For Oct16, Dec16 they gave me the missing ebucks via correction.</p> <p>I logged issues with the FNB complaints department(Hellopeter) . I am owed more than R1000 worth of ebucks.</p> <p> </p> <p>I wonder how many FNB customers are short changed by the "rewards" program.</p> <p>1.Could we please get the person in Charge of Ebucks to fix their Buggy system</p> <p>2.Give me the rewards I am due ie R1000 worth of missing ebucks for Jan17 and Feb17</p> <p>3.Fix my account so I am on RL5 and can buy from the Ebucks shop with the correct discount app****.</p> <p>4. Get some people that actually care about doing a good Job at Ebucks. Ebucks is the only reason I still bank with FNB and have not moved everything over to Capitec bank</p> <p> </p>