1 reviews | Active since Jun 2011
eBucks checkers e-vouchers not received after 24 hours
<p>Ordered 3 x R500 e-vouchers at the eBucks store yesterday morning 6:36am (Tax invoice no: ********** 2) and vouchers not received via sms after 24 hours as per the T&C's stated at the online shop. </p> <p>Initially sent a request to reverse the order, because I only wanted 2 vouchers but received the reply that it is not possible. Against T&C's.</p> <p>Double standards that the client needs to conform to T&C's while the eBucks store do not have to stick to their own T&C's. In the past I, have always received my e-vouchers almost immediately after the purchase. How long will this one take eBucks?</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
