HB
Hermien B

1 reviews | Active since Jun 2011

14 Dec 2016, 10:47

eBucks checkers e-vouchers not received after 24 hours

<p>Ordered 3 x R500 e-vouchers at the eBucks store yesterday morning 6:36am (Tax invoice no: ********** 2) and vouchers not received via sms after 24 hours as per the T&C's stated at the online shop. </p> <p>Initially sent a request to reverse the order, because I only wanted 2 vouchers but received the reply that it is not possible. Against T&C's.</p> <p>Double standards that the client needs to conform to T&C's while the eBucks store do not have to stick to their own T&C's. In the past I, have always received my e-vouchers almost immediately after the purchase. How long will this one take eBucks?</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Dec 2016, 13:15
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)