Ebucks cheating, refuse to fix their fault, and just dont care

<p>I app**** on the FNB APP for a new account, which didn't give me the option to opt-in of marketing, so instead it turned it off without asking me. Because of this bug, I lost a reward level on ebucks and out on lots of ebucks.<br /><br />I tried every possible way to have them fix it, including proving to them the fault was not mine but theirs.</p> <p><br />They _Kindly_ advised me that they will not backdate the point issue, after a month of back and forth.<br /><br />I give up with this terrible support, even when using the private banker. My private banker is great, the rest of FNB is just poor, and thus her hands tied. <br /><br />How am I suppose to refer friends and family to a bank, who just dont care?</p>