EBucks Cheating Loyal Customers

I am really disappointed with the requirements for FNB ebucks. I have been a loyal customer for a very long time and I have been on tier 5 for most of that time. This month I have been downgraded to tier 4 and I have been advised by Ebucks that it is because I did not login to my online banking system and click the update button to update my details. This is ridiculous, because if no details have changed, then why should I click on the update button. According to the wording it states \keep your contact information up to date in the last 12 months"";calling the call centre does not help as they say the issue is with FNB and not Ebucks. <div><br></div><div><em>(Supplier name changed from Ebucks to First National Bank by Hellopeter.com)</em></div> """