EBucks card not activated due to FNB incompetence

I have had my ebucks card for over 2 years. I activated it when I got it. I have updated my cellphone number with FNB when I got this phone 2 years ago. I have already upgraded the cell phone contract. I have tried several times to use my ebucks card without success. I don't always have time to go into the bank. Today I made time to finally go in and they told me that I need to phone ebucks. So I left. I phoned ebucks and changed my pin. Just to find that my card still gets declined. I phone back and have to speak to 3 different consultants because I keep getting cut off. Nathan was the most helpful one. Apparently my card was never activated because FNB only felt the need to change my primary and secondary contact number but not much inContact number. So now I am expected to to go back into the bank and change it. Do you really think I have nothing better to do with my time than go to the bank. I cannot go to the bank again now as I have appointments scheduled. I also do not have the car every day. I especially set time aside to sort this out, just to get messed around.