EBucks Card

I tried using my Ebucks card today at Dischem and enters the PIN that was sent to me VIA FNB only to be told everytime that the card was declined and the pin didn't work making me look like an idiot everytime. I then followed the same procedure to register my EBucks card yet again and sent the sms to the number provided and once sent I have not since received a message back stating that my card is now active or what is happening with it. This is not very professional not informing a new client of what's happening.