lM
lerato M

1 reviews | Active since Oct 2013

14 Apr 2016, 10:15

Ebucks Card

Would really like to use the ebucks rewards that i have earned and have searched for an ebucks card through channels available to me. Have issues logging in to the ebucks page online but that is my own fault for forgetting the pin. I then requested a call back on their online system, hoping i could get one posted/couriered that way but i have not received a call back yet - this was at least 2 weeks ago.<br> According to their website, you can also find these ebucks cards at Checkers - after travelling to Checkers Rivonia and Checkers Sunninghill - it turns out that these cards are NOT available at these Checkers stores. <br> Please advise how and where one can find these ebucks cards?<br> On their website, there is no mention of these cards being available at FNB Branches, only at dotFNB stores and these are too few (according to their website - only 9 in the country) and the nearest one, is not so near for me. <br> <br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Apr 2016, 10:31
Official
Hello mphakistan,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 905145.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)