1 reviews | Active since Nov 2014
Ebucks calculated incorrectly
Hi.
This month my ebucks was calculated incorrectly.
I did a transaction on the 10th August 2018 and 3 transactions on 31 August 2018.
It seems the transactions on the 31st August 2018 were not included from the app.
Can you please urgently advise as I have been awarded the incorrect ebucks.
I have received no response for my email from the Ebucks team. I usually get good service from FNB as it is one of the best banks. However, the ebucks support team are below standard as previously after 4 months of getting nowhere I had to complain on Hellopeter to get my issue resolved.
Good Day Mark ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mark ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***