eBucks Broken...FNB absolutely useless...rather bank somewhere else

<p>Hi have had enough of FNB and eBucks. I've been loyal for years, but each year they introduce a new system, and you have to spend at least an hour or two just to understand the changes. </p> <p> </p> <p>So they changed their system 1st July, I spent an hour and a half reading though all the changes, made sure I understood fully what I needed to do to get some rewards. Beginning of August, it said I did not qualify for any rewards??? I called in, said I should be on level 3, and some arrogant help desk guy **** so much I landed up reporting him. In the end they said the system was not updated, and it would reflect in the next few days. </p> <p> </p> <p>3 Weeks later, and I still do not qualify. eBucks is the only reason I am with FNB, even though they have managed to create a system that you need a degree to undestand. I have a BScEng 4 year honors degree from UCT, and even I struggled understanding all their ****. I slaved away at their pamphlets, understood all there is to know about it, and I can now see how messed up it is. I should be on reward level 3, but it says I dont qualify, as I am not even an FNB customer. YES FNB, your system is BROKEN...and WE THE PUBLIC HAVE HAD ENOUGH of you overcomplicating things, breaking things, and we are the ones **** out of luck. No rewards for 3 weeks.</p> <p> </p> <p>Goodbye FNB. I've made enough calls to your helpdesk and pled with you too many times get your act together. It's time i do the right thing and go to a company who appreciate their customers and try and simplify their lives. </p> <p> </p> <p>FNB = the most complicated bank in south africa.</p>