CK
Craig K

1 reviews | Active since May 2009

02 Sept 2019, 17:12

eBucks benefits are a bit of a hoax

I've come to the conclusion that FNB's eBucks benefits are a bit of a hoax. Get 15% off something... aah.. but there is a limit that makes it pretty meaningless. And get to level 5 easier (lie). Get there if you can decipher the overly complicated rules with more if statements than makes any sense. Get 40% off something, up to another low limit and where there are rules that can't be found anywhere except when querying with my equally unhelpful private banker who gets back to me 3-5 days later. It used to be great... but not any more... All of this for increasing and higher bank charges and interest rates that are lower than some of the newer banks.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Sept 2019, 12:16
Official
Good Day Craig
  
Thank you for bringing this to our attention. 
We acknowledge your complaint. 
It has been routed to the relevant department and feedback will be provided shortly. 
I do apologize for any inconvenience caused. 

Ref: ***NF 

Regards, 
Hello Peter Team 
Tel number: ***