Ebucks - Beg for Service

FNB / Ebucks determined that my home loan account was not in good standing and didn’t qualify for my November Ebucks and reward level for fuel and purchases. After SEVERAL calls to Ebucks and FNB in December they advised they had made a mistake and advised that my account was in good standing and that I did in fact qualify for Ebucks for November earning, however this would only be loaded in January. January allocation was incorrect, and they allocated rewards on the incorrect reward level. I emailed ebucks and FNB a couple of times, advising I should have to do their Job to determine the reward level and discounts a customer should receive. On several occasions, the agents PROMISE to get back to the customer. My last interaction was Wednesday 16th January, where they assured me someone would return my call within 48 hours It is one thing me constantly having to show your staff how to do your jobs, but when your staff promise to return a call, I expect them to do so. Your service is really pathetic and you have set your standard very low for this year........... Pity you don’t address the issues with your staff.. False promises. Do yourself a favour and look back on my call / account history and deal with those staff who earn the salaries, but don’t actually earn it... Once again, I suppose I can wait another 48 hours for someone to give me a call regarding this, but no feedback on the missing ebucks, and reward level...