Ebucks becoming a ****

Monthly ebucks are becoming a ****. After the new rules were app**** we are getting much less ebucks from our spend at your partners.

This is because you guys are forcing us to use a virtual card and you are penalizing us for not using this.

I wanted to refer this before either to the Banking ombudsman or the consumer tribunal but now I think I have sufficient eveidence to take you guys on.

On the 12th of December 2023 I made a fuel purchase at Engen. I tried to use one of the virtual card options and it wouldn't allow me to proceed with the transaction. I therefore had to pay using my debit card. I kept a screenshot of this error.

Its amazing how this bank just changes terms and conditions to save money but when one actually tries to use their virtual card an error is not picked up automatically by the banks system to award the proper ebucks that is due to clients. On other purchases later on I did not bother. Please allocate to me the correct ebucks amount for January as faling to do so will result in a external dispute.