eBucks BAD Shopping Experience !!

Dear eBucks Manager

I am hugely disappointed in the aftersales service I received from your eBucks staff and Courier Service.

My Order number: ***6 was delivered to who I don’t know. I wasn’t called by your courier service to receive my order, and Thursday 10 October 2019 at 19:00 I received an sms stating that my order was delivered. I could only get hold of the eBucks shop to raise my concern on Friday morning as the call center was closed.

I was given the assurance by your operator on the eBucks line that she will address my issue and hopefully, I will receive feedback on Friday 11 October 2019. This did not happen. I called the Saturday to get an Update on my Item, but my query was to be escalated and I would receive an Update on Monday 2019-10-14. This did not happen.

I had to call again on Monday 2019-10-14 using up all my airtime just to tell the whole story to another Operator on the EBucks line. I was once again told that my query has been escalated and that I will receive feedback on Monday from the first person who handled my query as she was on another call and could not speak to me immediately. This did Not happen.

I had to call again on Tuesday 2019-10-15 just to explain my issue to another Operator and when I asked to speak to the lady who helped me and I was promised to be called back - she was once again too busy to speak to me. The operator who helps me called me back later to inform me that they will speak to the courier to find out where did he deliver the product and to who did he deliver the product. ( this was also told to me on Friday I made the 1st call to the eBucks call center.)

The item I bought was supposed to be a gift and now that purpose is lost because of the negligence of your courier service. I used up all my airtime and now have no other option but to email you.

Please send me the signature of the person who signed for my order and I would like the courier to come and point that person out to me - so that he can be arrested for theft. I am posting my complaint on HelloPeter as my patience has run out because of the slow or No progress since I raised my concerns.

I would like to inform you that my other order ***2 was also Not Delivered to me personally ,but to someone else in my complex. This is unacceptable as I spend my money to order a product and it gets delivered to whoever is around in the area. My cell number is provided so that I can receive my product personally.

I would like to know how this problem is going to be sorted out before I can ever order another product from the eBucks store.

Awaiting your response. Rudi Mauer ***

-----Original Message----- From: eBucks [mailto:***] Sent: 11 October 2019 11:47 AM To: *** Subject: ***Q

Good day Ms. Mauer

I trust this email finds you well

Please note that we are currently still awaiting feedback with regards to your eBucks query and once we have received this we will be in contact with you. Thank you.

Kind Regards

Duran Govender( eBucks)

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