EBUCKS AT FNB

<p>I purchase alot of vouchers with my ebucks usually at Dischem . I purchased vouchers in January 2017 and have been having a problem ever since . I called the call centre the first time only to be told someone will call me back. No one called . I called again ( they keep asking the obvious questions is the value under,</p> <p>are u using the right one ,bla,bla. ) then to be told they will look into and someone will call me back . STILL NO ONE CALLS . I called the call centre 18 MAY 2017 COMPLAINING a consultant helps me and tell me to solve my problem she will resend all my vouchers . One with value on it have not been used one with no values or zero value used . SIMPLE RIGHT !!! Wrong I get to dischem the next week and vouchers dont work "VOUCHERS WITH VALUES " . I phone from Dischem a consultant Emanuel answers the phone only to be told that the people have left already they dont have access to the vouchers . I complain he quickly get me his manager. She assures me the next day 9.30 they will call me . No one calls me . I call the centre again someone else helps goes to the voucher department and tells they will get back to me . I am furious and tell him to tell that manager to call me (forgot her name ) . She phones me at 11 when I complain I am told by her she only trying to help me . She tell me the vouchers has been posted to me . I ask her which address she does not answer . I ask her when she says 4 days ago ( January voucher posted in May 2017 ) . So I ask so why does the code not work on what I have . She asks me to sent the sms to her via a screenshot so I can not change anything . She says she will investigate for me . I do not once again get a response I phone her three times she on lunch .When get backs phones me and say I believe u looking for me . " How can I help? " A DAMN MANAGER WITH NO DECENCY TO CALL ME BACK AND TO BEHAVE LIKE THIS. THEN SHE REPONDS SHE RECEIVED NO EMAIL . I asked for her manager got through to Alistar who found the email in a few seconds . He says he will call me back . At least he did . He called me back only to tell me the voucher that where sent to me was sent in error it has no value as the consultant that helped me had no knowledge there was a system change over . That was Wednesday 24 May 2017 . </p> <p>So all the ******s that are trained at FNB EBUCKS are trained to ask the same stupid questions but no one is trained to look further and say let me actually help the customer and take one step further .</p> <p>Seems like the managers are far worst the the consultants at least the consultants get off their chairs while the managers just relax .</p> <p>I was furious as my time and all my efforts and phone calls all wasted . No one told me that in the begining . But once again what happend to my voucher in January . He assured me Friday the 26th May I would get a full report from Ebucks with all vouchers and dates used . Today still NOTHING !!!!!!!!</p> <p>FNB IS TERRIBLE YES THEY TRAINED LIKE ******S 'HOW VCAN WE HELP YOU' BUT DONT ACTUALLY MEAN IT . TO GET A SIMPLE REPORT NO ONE CAN ASSIST ME . EBUCKS SUPPOSE TO BE A REWARD SYSTEM BUT IN ACTUAL FACT IT TURNS OUT TO BE A MONEY AND TIME WASTING FOR ME . ALL MY CALLS ALL MY TIME AND STILL NO ONE CAN HELP WITH A SIMPLE THING. I NEEED A BREAKDOWN OF ALL VOUCHERS AND WHEN USED . I AM SURE IF I WENT TO A LOCAL HOUSE SHOP THEY COULD GIVE ME THIS BUT FNB CANT .!!!</p>