Ebucks and Fnb, why is it so difficult to get issues resolved?

<p>There has been a change to earning ebucks in July, I have met all the requirements to be on level 5, yet I was not awarded points for having R5000 in a linked savings pockets. This brings me down to a level 4 which means I have lost out on almost e4000 and now I have to pay for my Fnb phone subscription. Every response from ebucks in the last year was and still is 'this is the information we are receiving from Fnb, and rewards points are calculated on that info'. Why cant Fnb and ebucks get it right. Ive taken the Cone XS from Fnb in Nov 2016 and to date I am still waiting for someone from Fnb connect to contact me and tell me why I dont receive the free monthly data that I was promised and I was also told I can,make free calls to Fnb from this phone. My husband has also prob lost out on about e50000 in the last year because of such horrible service from ebucks and Fnb. Fnb, at least try to get it. Im so tired of false promises. </p>