Ebucks and FNB... the tale of the blind leading the blind

Between Ebucks and FNB no one knows what is going on.

For November I received NO Ebucks as according to them my Home Loan Acc in not in good standing and I dopped from level 4 to level 0 for December.

I called and EBucks confirmed this which is bull****. I then called FNB and they confirmed its an error that effected a few Premier accounts and that this would be rectified.

I then called EBucks back and they then changed their tune and confirmed its an error and I will receive my EBucks I missed with the my December pay out. It was also confirmed my level will move back to level 4 ASAP.

Now on the FNB it still shows that I am on level 0. FNB says its ebucks fault and ebucks says its FNB fault.... Who's mess is this then? Please enlighten me as clearly your call centre agents know nothing.

What I demand! 1. My level on ebucks site and FNB app gets corrected. 2. I receive my ebucks I was denied for November.