eBucks and FNB Premier Customer Service ***** and Time wasters!!!

I have been with FNB for around 2 years and often made use of their eBucks service-especially for flights. Every month making a concerted effort to achieve my goals and reaching level 5 status. I am however completely frustrated and angered at customer service always received when querying an issue, specifically this time! For the first time in approx a year and a bit I have been pushed down to level 4 status (30%) in comparison to the level 5 (40%) I am usually on, which was a shocker as its due to the fact that my "contact details were not updated within 12 months" according to the "how you achieved your level" diagram. I asked the consultant to confirm with me as to when on their system they were last changed , as i definitely did change them within the past 12 months, and not too long ago ( unsure of date) so why weren't my points allocated? I get told that they cant help me with this and i have to be transferred to FNB Banking. I get transferred....FNB Banking tell me ALL the criteria were indeed met (marketing material, and email statements) as well as they confirm my CONTACT details were changed in August, I then query why I didn't get my points and I get told I have to ask eBucks customer services. I told them eBucks had told me to contact FNB Banking and that they woud have to answer this question, however the FNB banking consultant maintaine that ,NO, eBucks must tell me -I then asked to speak to a manager- Of course, no surprise, NONE of the managers are in the room currently as they in a meeting (yes all of them) and they will "CALL ME BACK"- Yeah right. For safe measure and while waiting for the manager to "Call back" I Called eBucks again,where YET AGAIN they tell me they cant help me I must speak to FNB Banking. The eBucks consultant tries to contact an FNB Banking manager to whom no one responds so he ends up sending an email and assuring me a manager will also call me back as well as the consultant who told me to call back ebucks will also call back.

A couple Hours later and Of course-No one calls. The usual backwards forward ********** customer service and no one doing what they say. Me spending hours on the phone wasting my time and money.

6pm and I end up having to call Fnb Banking myself again to have one consultant tell me all the managers have gone home, and then transferring me back to the pool of calls were i go to another consultant who then magically calls a manager- with whom I try to discuss my case!

To go along with this, I have called FNB within the past couple months to confirm whether or not my details have been updated within past 12 months and they had assured me they had (like I said I make a concerted effort to achieve my goals)-Now all of a sudden the Manager tells me that actually the last time they were updated was 23 Jan 2017-AFTER i've lost my points and level, and after others had told me completely conflicting information. On top of this even if I tried to change my details in my online banking it is impossible as i do not have the option to do it-there is no update details option which i thought was because my details were updated-like i was told before!!!

Bottom Line: FNB customer service is **********, Staff are rude,do not know how to do their jobs and provide misleading info.....It is not my fault that your staff are *********** and I should not be penalized for the info they provide and because your platforms do not work correctly. I want my eBucks level updated to where it is supposed to be on level 5- This has inconvenienced me in Time, effort as well as alot of money. There is a reason I always keep my account in good standing and now I am in the position where I need to book a flight oversees and I am being penalised because of FNB's mistakes!!!