1 reviews | Active since Aug 2014
eBucks and FNB are useless!
<p>For some reason you will not allow me to earn ebucks on my credit card any longer and instead have to have a cash back account on my cheque account. The problem is I do not use my cheque card and only spend on my credit card where I should be earning ebucks!!</p> <p>All your consultants say that because the cheque account is of a lower status than the cheque account, it will thus be based on the cheque account.</p> <p>Apparently the only solution is for me to upgrade my cheque account and pay R100 a month!! What a joke... you even advertise ebucks are to be earned on either you cheque or your credit card. Make it on my credit card!</p> <p>I have now had to go back and fourth for months trying to fix this problem with numerous people that work in your call centres.</p> <p>I have lost all admiration for FNB as a bank and am looking to take my business elsewhere, to a bank that will actually reward me on the card I spend thousands on instead of a dormant account. How can you justify trying to charge R100 for an account I had a couple months ago, paying only R35, that you discontinued and downgraded me from.</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
