Ebucks and client satisfaction

Ebucks This year the policies of ebucks has changed so many times and only to the benefit of the bank. As clients in order to reach level 5 in this economy we are expected to buy products we dont need. The categories in which we did earn points easily have been reduced tremendously. Digital banking and My cards points moved from 3500 to 2000 points. This is ridiculous as the points total to reach level 5 for clients did not drop. Clearly the high bank charges is not sufficient. There is no customer satisfaction. The quality of private bankers is inadequate. Secure chats is a waste of time as an agent eventually only becomes available after 10min. It was a great bank no longer first for sure. We as clients used to get grocery, golf movie vouchers on discount in the last 3 years its no longer offered. It seems that all benefits of banking at fnb for clients is being removed. As a loyal client I will now be looking at a bank the cares about my financial growth as well.