Ebucks and Banking Problems

<p>I have been a Private Clients Account holder for nearly a year now as well as being on ebucks level 5 for 3 months.</p> <p>During the month of May I had to take a week of un-paid leave for study purposes. My salary deposit into my checque account was therefore lower (by R1500) than the required R32,500.00 per month to hold a Private Clients account and I was subsequently lowered to a Premier Account. Now that does not bother me as next month I would be back up to the required deposit level, however, because I did not reach the required deposit level and 'moved' to a Premier Account, I was dropped straight down to Ebucks level 1?</p> <p>Surely even if you move accounts you should keep the ebucks points you accumulate for that month (18 500)?? </p> <p>Upon querying this with my Private banker, she agreed and put me through to a Buhle at Ebucks who told me that because I dont make the deposit amount I don't qualify for ubucks and I am actually very lucky that they kept me on level 1 and still gave me 1000ebucks?!?!? </p> <p> </p> <p>I understand your programmes are very straight forward and if someone does not qualify then you get moved to level 1 or whatever, but I feel a bit of human intervention is necessary when dealing with these scenarios.</p> <p> </p> <p>Surely if you move to a 'lower account' the 32 day notice, tax free shares account, flexi fixed deposit, simply save, global account etc etc points that I have should be app**** to the Premier account and not deleted and pretend they didn't exist for that month? Sounds like I'm being punished???</p> <p> </p> <p>I have always promoted FNB and its rewards programme but I have never been treated like this by any Bank before. I am on the brink of opening a Business Account with FNB but am seriously second guessing you? I have always been a good customer of FNB and never faulted on any of my accounts but I am being treated like a child by such a banking institution? Please resolve this and I will gladly update this review.</p>