Ebucks, always a problem.

I recently sent a complaint through re my ebucks on my life policy. I had earned ebucks on this policy since July 2019. FNB resolved this complaint and promised that I will earn ebucks on this policy and will receive my ebucks backdated from July 2019 (calls are recorded), however in Jan 2020, I just earned one month's earn of e377 instead of e2262 for the last 6 months. I have contacted ebucks, they now have no idea as to what I am referring to. It is so difficult to receive any sort of help from ebucks. They haven't a clue as to customer service and always pass the buck to FNB when they cannot solve a query.