Ebucks allocation

Hi Team, I am a little frustrated with the eBucks team. I have tried to email (no longer working email), I have tried your social email RB Jacobs to confirm my bankers details, refers me to contact center. I have been in secure chat this morning and been transferred between ebucks and life. I received a message from FNB to confirm upon finalisation of my will through FNB, I will receive additional ebucks. I finalised it. No ebucks were allocated. No one knows what I am talking about. Can you please provide me with feedback and my bankers details.