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gsehoole G
1 reviews | Active since Jul 2017
12 Nov 2019, 12:33
Ebucks Allocation
I would like to lodge a formal complaint regarding my Ebucks allocation. I have spoken to 4 departments regarding this matter but I am not getting any joy. I have drafted a will and it is been kept in FNB's custody. The will was signed on the 29 February 2019 but I am not receiving any allocation for Ebucks on this transaction. Ref number for the will is ZA-***.
Today I tried to chat to a consultant by the name of Tebogo Kholumo using the online chat, he/ she just left me in the middle of the conversation and never came back to me. My first complaint was logged on the 15th of August 2019.
Can someone from FNB please assist me!!!!
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FNB (First National Bank)'s replyOfficial
13 Nov 2019, 10:41Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply13 Nov 2019, 10:41
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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