eBucks | Absolute Lack of Urgency | Money is Owed! | Sort out my Problem!

This is specifically for eBucks.

I used my points to go on holiday this weekend (17-18 Aug'19). Once I got to the hotel I was informed that the consult I was dealing with at eBucks had not sent them the proof of payment and I, therefore, had to pay upfront for my time away (Over R2 000.00 - money which I never intended on spending!).

The hotel sent this consult an email requesting proof of payment and I myself contacted her as well.

She did not respond to this email and I AGAIN had to follow up with her on Monday, 19-Aug'19. She rep**** at 11:43 apologising and advise me she had forgotten to send through the POP to the hotel and that she was sorting my refund out and would provide feedback before 17:00.

Before 20:00 I realised I still had not heard back from her and sent a follow up email to request when I would be receiving my money back.

It is now the 20-Aug'19 12:30 and I still have no feedback from this woman.

I used eBucks last year for a weekend away and did not experience any issues.

I understand people can make mistakes but what ultimately ticks me off is the lack of urgency and responsibility a person shows, which in turn is tarnishing your reputation/brand.

This is a matter of my MONEY that I want back and I expect when someone makes a mistake that a company teaches their staff to fix a problem with absolute consideration, urgency, and care.

If someone from the company sees this, please contact me ASAP to sort this issue out and I will also be more than happy to disclose who this staff member of yours is so that hopefully you can train them better on how to deal with these types of issues so that the next customer of yours she interacts with, can receive a much better experience than I have!