1 reviews | Active since Apr 2013
Ebucks
<p>Good day,</p> <p> </p> <p>I phoned to find out why I have not received any Ebucks this month while I know I should have, now they told me because I upgraded to a Premium Cheque Account and do not deserve more than R 16 000 a month, I will not receive anymore ebucks, I upgraded end op Febuary, what about before that change, do I just lose all the ebucks before I upgraded? I udnerstand for the future I will not receive anymore, but you CANNOT penilize me for this, I should have still received Ebucks for Feb before I changed my account.</p> <p> </p> <p>I believe this is unacceptable! I want this sorted out, and I want my ebucks paid over to my account, the amount I am owed before I even changed my account! </p> <p> </p>
Good day Mr. chrisbotma
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. chrisbotma
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***