Ebucks 4 year old ordeal

I have finally resolved my Ebucks issue, literally me...not the bank. So after 2+ years of fighting to earn Ebucks i finally get it sorted, and just as i thought i'd get what's due to me i get hit with a "the rules regarding the backdating of eBucks earned, which may not be for a period exceeding 6 (six) months" T&C.

i literally have tickets logged dating back 2 years, ***Q and ***NF where i am told my account(s) is in bad standing without explanation. Only for me, out of my time and resources, to find out after a hefty investigation as you can imagine that the account in bad standing is a credit card i had in 2014 that was in collections during my debt review.

you literally red flagged me for essentially 4 years straight because of a long paid credit card and couldn't tell me.

You literally flagged me for 4 years because your credit card department can not update other relevant departments about customer info/standings.

i had to find this out for myself and let your people know to send me a paid up letter(Why i didn't have it in the 1st place beats me) so i can send it to Ebucks!!!

where's the accountability guys? this could have easily been solved 2 years ago at the least, but it wasn't because of YOU! or is it my fault that i didn't receive my paid up letter? is it my fault that your departments don't communicate? is it my fault that your systems for some reason see one credit card and not the other?

4 years worth of Ebucks, gone just like that!