Ebucks???

After a lengthy delay in receiving ebucks this month the amount allocated to my account was less than half of what I usually receive. When making contact with them it was explained that I've gone down a reward level... Very strange considering that I went onto my ebucks account yesterday where it displayed my reward level being the same as usual, namely, 5. I was then told that I should refrain from using FNB ATMs to obtain more points to qualify for a higher reward level and additionally change my accounts into a "Fusion" account... I'm honestly at my wits' end in trying to conform to the ever changing rules and regulations of the ebucks hierarchy...