Ebucks

I logged a query with ebucks ref ********** in August for the July earnings. Got back to me and had to wait another month for my ebucks to be allocated.

I logged a query with ebucks ref ********** Q in september for the August earnings. 19 days and still no feedback.

Im writing this as for we are in October and its time for the September allocations.

So almost two months without getting ebucks. I have a gut feeling it will happen again this month.

Although i am under debt revire, the t's and c's clearly states that debt review is excluded.

I'm getting fed up as for no one is responding to emails, etc. Ive requested for this to be taken further or issued with a complaints reference number to take it to the ombudsman.