1 reviews | Active since Oct 2010
ebucks
I have a gold credit and cheuque card with FNB since May 2017 Last month i started seeing a notification that i qualify for a platinum account when ever i log onto fnb website. This month my eBucks were not updated and i now see a notification that i dont qualify for ebucks. I called ebucks they said its because of how i conduct my fnb account i should call fnb I called FNB they logged a call with ebucks lol I called FNB again they say i should upgrade to Platinum account if i want to earn eBucks. My reference number is ********** FNB I am okay with my Gold account. !!!!
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)