RR
Ridwaan R

1 reviews | Active since May 2019

15 Aug 2019, 03:59

Ebucks 2019/2020

I am appalled with your 2019/20 ebucks earn rules focusing towards reducing clients reward level. I have maintained the maximum reward level for a lengthy period of time. You have even gone to the extent of reducing the Islamic account concession from 2000 to 1000 points. The direction you are channeling your reward level earning criteria requires the client to move towards more investments, life insurance etc in order to maximise their reward level. As a muslim and an Islamic account holder l do not partake in the majority of these items and hence you have the Islamic concession which you have strategically reduced by 50%. I would really like to be informed of your reasons you have targeted a reduction to such a large scale of clientele.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Aug 2019, 09:19
Official
Good Day 

 Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

 Hello Peter Complaints Team 

***
RR
Ridwaan R's update20 Aug 2019, 00:20
Reviewer Update
I keep o receiving messages and emails stating that you are sorting out the issue with no concrete action.